How we will work together
Here you can find the terms of business that Lighthouse IG Ltd commit to and some of the commitments we expect from those we support and want to work with.
We are a company registered in England & Wales as Lighthouse IG Limited with company number 12289984. Our companies house registered address is with our accountants at Lime House, 75 Church Road, Tiptree, Essex CO5 0HB.
We have full Public Liability and Professional Indemnity insurance, details of which can be provided upon request.
We are registered with the Information Commissioner’s Office under reference ZA360523.
Our knowledge and ability to share that knowledge are at the core of who we are and what this business is about. We take pride in ensuring that the advice we provide you is measured and informed so that you can get the best answer to your question, including being honest where we do not know the answer and can either help find it out or learn about it with you. At all times we will endeavour to ensure that;
- Advice is clear, concise, honest and relevant
- Documentation is tailored for its audience
- Trust is earned and maintained
- Work is completed to the best quality
To this end we will always seek feedback from my clients and indeed the wider profession. We firmly believe that we are all continually growing and to help ensure we keep up our knowledge and usefulness the feedback we receive will be invaluable.
You can find details of our green commitment and approach here. We actively encourage those that we work with to also change their business practices to be greener and more proactive with the environment we live in. While we currently do not use the ‘stick’ against our partners, we do favour and recommend those that share our values. This also includes values around;
- ensuring goods, products and services are ethically sourced
- ensuring transparency on working conditions and terms
- ensuring transparency on tax arrangements and community support
In order for me to support any client we will need to know certain things and will ask probing questions where appropriate. It is likely therefore that we will be exposed to information that wouldn’t normally be in the public domain. Client trust and confidentiality is therefore of key importance in how we work with and support you. All reasonable steps will be taken to ensuring that anything you provide to us is kept confidential. Once a matter is resolved, we will mutually agree what information and records will be kept with you and which ones must remain with me so that we keep as little of your confidential information as we possibly can.
When we have agreed a piece of work, depending on the value, we may issue a 25% deposit paid up front. Whether it be this or another piece of work we will outline payment terms (usually payment is 30 days from date of invoice) and we can resolve any queries. We do however expect and appreciate those payment terms to be honoured and expect to be updated with any issues.
Where training is being delivered, unless agreed separately if less than 6 people show up, we reserve the right to cancel the training and invoice for at least half the amount of the original cost.
If we are due to come on site and you need to cancel or delay for whatever reason, please let us know with at least 24 hours’ notice. If we are informed with less than 24 hours’ notice, we reserve the right to issue a charge.
If we are due to come on site and we need to cancel or delay for whatever reason, unless negotiated separately, at least 24 hours’ notice will be given and no charge for our time will be issued (at least for cancellations).
These terms to not change anything directly agreed with a client.
The key to building a lasting and trustful relationship is communication. If there is ever a problem that has come up, we encourage our clients and partners to speak openly and up front about it with us. No problem is too big or too complex that we cannot agree a resolution in whatever shape that may take.
We will always do what we can to keep in touch and see how you are getting on but if you haven’t heard from us in a while do always feel free to say hi and offer a gin. If we’ve not be in touch, we may need one! You can reach us via;
- @IGLighthouse on Twitter, Instagram and Facebook
And of course, if you want to donate a cheque for £1million for no reason at all then you are very welcome. We may even buy you a gin (or 2)!